Posted by Amy Goldstein

created at: 2011-03-08I am continually impressed with how often people look out for a friend or neighbor in need and contact JF&CS on that person’s behalf. In the case of one disabled woman, a simple phone call led me down a path that uncovered repeated failures by both government and social service agencies. It began when an elderly friend of the family called CJP Senior Direct to say that Susan* had been trying to get food stamps for two years and that “no one was helping her.” The case was referred to me for follow up. I learned that Susan was in her 40’s and had mental health disabilities since childhood. She now lived on her own and had a case manager at a mental health agency near her home. But according to the caller, the case manager was not doing much to help.

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