created at: 2011-01-27Ena Feinberg, JF&CS director of New American Services, got the call for help one hot August afternoon. Albert*, an elderly Russian immigrant, was scared and alone in an unfamiliar city. He had arrived in Boston after a long trip and had nowhere to stay. His important papers, including his passport and naturalization documents, were lost or stolen on the journey. Could JF&CS help?

“There are times when people land in the Boston area who have gotten on a bus or a plane for a variety of reasons. Often we are trying to untangle the story of their lives. It is really satisfying and exciting that there is the support from the agency to rally around these complicated cases,” said Meredith Joy, director of Basic Needs.

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