- Speak low and slow with a gentle and reassuring tone
- Scan the environment to identify the immediate cause
- Validate their feelings
- Rule out pain/discomfort as the cause of their behavior
- Calm the environment
- Shift focus to a different activity
- Put on music
- Remove yourself from the room
- Call 911 if you or your loved one is at risk
It’s important to speak slowly and softly in a gentle and reassuring tone. Listen to what the person is saying and see if you can identify what is bothering them. Acknowledge their feelings. Call upon extreme empathy. Take their hand, and look into their eyes. Ask if anything is bothering them or if they are in pain.
If there are people around, go to a quieter place. Turn off the TV or radio. Changing the environment may alter the person’s mood and calm them. Try putting on music, a waltz to start dancing with them, tunes you know they like or their favorite jazz.
When you need expert guidance navigating the challenges that come with aging, the elder experts of JFS Allies in Aging can help. Contact us today to learn how we can help your loved one live better, longer.
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