This is a full-time position. The Program Manager is responsible for the overall operation of the FAN program. The Program Manager provides leadership to program professionals, manages daily operations that support and implement the program’s goals and objectives. They also provide direct case management services to clients. The Manager assists the Chief of Learning, Performance and Strategy with liaising with Combined Jewish Philanthropies (CJP), the Anti-Poverty Initiative agencies and with the larger service and referral communities and sits on the agency’s leadership team.
FAN Program Manager roles and responsibilities:
- Recruits, hires and provides formal orientation training to new FAN staff, interns and volunteers.
- Schedules FAN staff/oversees regular, holiday and vacation coverage.
- Provides individual and/or group supervision to FAN staff and interns.
- Convenes regular, agenda driven administrative Team meetings.
- Establishes and monitors programmatic and staff performance expectations according to the strategic objectives of the organization.
- Completes annual evaluation of supervisees (biannual evaluation of interns).
- Ensures adherence to all federal and state regulations and ethical standards of practice.
- Ensures the use of SalesForce to balance quantity and complexity of cases assigned for case managers.
- Creates, maintains and monitors compliance with administrative protocols to support casework staff and to serve clients efficiently and effectively. (Ensures that staff are opening and closing cases, action plans, etc. correctly; ensures that scale completion is timely and budget based; ensures that staff time is tracked fully and correctly; ensures budgets are reviewed and updated annually, etc.)
- Creates and maintains systems for effective oversight of FAN program’s financial assistance components (gift cards, cash assistance, housing finance assistance, Hebrew free interest loans, etc.).
- Recommends FAN team expenditures; closely monitors “draw-down” against starting balance, etc.
- Forms and maintains collaborative relationships with community providers, partner agencies, funders, etc.
- Attends all Anti-Poverty Initiative meetings.
- Prepares recommendations for quarterly and annual CJP reports.
- Provides client screening and triage.
- Provides direct case management services to clients with 40% time dedicated to a case load.
- Provides documented, ongoing outreach/case finding.
- Identifies quality assurance and risk management issues and brings them to the attention of senior management. (Maintains a record of consumer/stakeholder complaints; establishes & ensures adherence to protocols for staff safety [e.g. around home visitation]; ensures adherence to policies & protocols for consumer safety [e.g. reporting abuse, neglect, danger to self or others, etc.])
Building upon the attributes and competencies required of all JFS staff, this position requires:
Strong program and people management competencies:
- Excellent interpersonal skills
- Excellent communication skills
- Macro/systems orientation
- Ability to implement and execute need-responsive services
- Ability to create program work plans, define outputs and methods of data tracking and measurement and analyze collected data to support the achievement of desired outcomes
- Ability to engage, support/supervise and develop staff and volunteers
- Ability to forge strong community/external stakeholder partnerships
Content/Context Specific Competencies:
- Knowledge and expertise in area of social justice/human services
- Knowledge and expertise in relevant technology/data management platforms and systems
- Knowledge, expertise and skill in QI/TQM
Experience and education:
- MSW or other master’s degree in relevant area
- Five years in field, two of which are in management
- Experience in Jewish communal work a plus
Salary at the manager level commensurate with skills and experience.
To apply: Interested candidates should submit resumes and cover letters to Lino Covarrubias, CEO, at lino@jfsmw.org.
Download the full job description (PDF).
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